FAQs

To deliver the best hosting experience, please see our tutorial videos on our YouTube channel:  https://www.youtube.com/c/HQFMHQFM

All you need to host and play is any smart device with access to the internet like a smartphone, tablet or laptop.

Simply, create your Hosting account on HQ.fm and use our question manager to write content, write your own questions, or gain inspiration from the Hive content.

We like to know who is playing our game and if the event is registered and charges are linked to the game; you need to know the information to send congratulations to the winner!

You can have the information to market to these people in future.

Accounts are also transactional, and legally we must KNOW OUR USERS

Let your guests know to go to HQ.fm, register as a player and login. You will see on your screen; your unique game code. Once you have launched your game; your guests will be sat in your ‘lobby’; ready to start the game. All you need to do now is to accept them into your game. 

You can create Multiple Choice (4 Answers), Sequence / Answer in a particular order (4 Options),  a QWERTY keypad so you can answer the first letter of first word or name, and number questions and answers are accepted.

You can add Pictures (JPG, PNG) or Animated Gifs to any Question too.

The Hive is only available for paid Subscriptions.

The Hive is user generated content, which we have no control over. There may be an x rated question, grammar or spelling mistakes, and wrong answers. We advise you to check the content before you use it.

Is like asking how long is a piece of string!

Some online influencers and Live Seminar hosts may do 5 questions as a part of another section of their presentation. People who use this for a full night of entertainment, may need between 60 & 80 Questions for a 2hr event.

Time Limits add suspense and a sense of urgency. We have added an appropriate countdown timer for audio representation to answer quickly. You can turn the sound off by muting the browser.

If you want to move the game on at your own speed, choose infinity timer, and you have full control over how long a question and answer is.

It does not matter if you own or have the correct licences for music, if you are delivering copyrighted music over social media, your stream will be shut down by the algorithms.

Buzzers are great in a Live Event Environment but can lose their impact on stream or virtual quizzes.

The aim for buzzers is to identify the fastest team, and you can interact with them, via a stream you can’t really do this.

The base user account is free 1 Host with 2 Connections.

You will need to subscribe to a higher package when you are going to go above this number. If your connections go above the subscription level and you are  in a game; a notification will pop up informing you to upgrade the account or restrict participation to the limit that you have pre-paid for.

Subscriptions are Pro Rata, if you do need to upgrade, we only charge you a % pro rata till the end of your period, the subscriptions will automatically be at the higher level.

However, you can upgrade and downgrade anytime you want to. The subscription period will end, and your account will go back into a free state.

If you go above the maximum 1000 users “accidentally”, we will allow you as to not disrupt gameplay, but as you are a user, we will need to communicate with you to arrange an appropriate subscription level and level of service. 

We have a variety of weekly subscription fees, to suit, for you to use the software on a professional level.

Account Level 1: Free 1 Host & 2  Connections

Account Level 2: Up to 99 Connections per session, £20 + Vat (UK Users ONLY get charged VAT, Worldwide users VAT = 0) 

For Account Level 3 or above; it is seen in the HQ.fm Subscriptions tab in User management.

Connections charge for the service is free, included within your subscription unless you sell tickets.

IF YOU SELL TICKETS AND ONLY ON TICKET SALES

HQ.fm as a Platform charges £0.50 GBP (Which will be converted to the currency you are selling tickets in) – This is non- negotiable and allows us to continually develop more functions within the HQ software.

Stripe Fees – are covered by yourself, please be aware of the Stripe Fees Pricing & fees | Stripe | United Kingdom

No, there is no minimum contract length. You will be billed every week from the start of your purchase and you can cancel at anytime.

To use our events tickets, you must create or connect a stripe account, it is extremely easy.

We’ve got you covered!

We have a work around. Once you create your event, you will be emailed the event confirmation. In the email, you have a link to our Private listings, Hashtag Quiz event calendar and, you can use your ticket link to sell tickets via the event.

Events is an ongoing Upgrade for us, with more features coming soon.

Currently, you can create a Calendar Event, add an Event Ticket, with all the details of the event.

You can share the Event Link; which looks great on social media, guests can click and purchase tickets, and receive an email with all the information (Including Livestream link or venue address) at the time of event.

You add your event that you are running, and users can just click in their account to join. This can be done up to and during the game for late comers.

You can see how many tickets you have sold, and the information of the purchasers if you need to contact.

When you go live over any platform, including TV you are not live, its not like you are stood next to each other having a conversation. There will be latency between you and your viewers (Even on ZOOM – other popular video platforms available).

The Users Receive your Video; a few seconds after you have delivered the information.

If the users receive information slower, the same will happen when you try and deliver a website to someone; you send it instantly, but the users receive it before they receive the visual information.

this can make it hard work to play a game, and confusing to host one too, but its ok, we’ve sorted this.

We have a Delay function.

With all live streaming, there will be a device Delay. You need to work out how many seconds the delay is from your viewers receiving your video (by sending a timer down the stream, and watching your stream back) and add that into our delay tab.

When you hit the Send Question Button and Say, “Ok Let’s Play the Question”, the player will receive your stream and the Handset info at the same time and you will go into a sending state, so you need to chat around this, “Reading the Question” Kills some time, reading it twice Kills double time.

When you start timer, the sound and countdown you can hear, when you say 10 seconds left, the player will hear and see 10 seconds left. Once your NORMAL countdown ends, you can start reading out team names of fastest answers and correct answer etc, because users will see this after their timer reaches 0 and the slower players won’t change fastest team’s info etc, you will see your timer change to delayed time, and when that reaches 0 all the teams answers are in, and you can move the game on.

Its the same with Scoreboard, because it is delayed, we must delay YOU, for example, if we set a 15 second delay, and don’t pause YOU, if you send and the site is waiting and after 5 seconds decide to move on, then everything breaks.

Please contact us on 01772 217033 or email info@hashtagquiz.co.uk and we’ll get you set up as quickly as possible.